We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge — simply submit a customer support request with a photo of the items in question & one of our representatives will issue an immediate replacement. Replacement orders are prioritized in our production facility in order to ship as quickly as possible. We typically do not offer returns, refunds, or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
How can I request a replacement for an item in an order?
For any issues with past or existing orders, please submit a customer support request directly through the Store DS Cloth platform. This allows us access to all relevant account & order information to help you most efficiently. When time is of the essence, this should be your go-to contact method.
You can also email our order-related support team for assistance at orders Contact us — please include your store name, order number, photos of the product, & a description of the issue.